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Since its inception, edge computing has been widely adopted by telecom companies and web-scale companies such as Amazon, Facebook, and Google. These companies have built massive data centers that act as hubs for their global networks. Edge computing allows them to...
Customer delight is the Holy Grail of customer service. It’s what we all strive for, but what is it, exactly? Put simply, customer delight is making your customers happy – really happy. It’s exceeding their expectations and going above and beyond to give...